Refund Policy

Subscription Charges

AriLoom subscriptions provide access to digital features and services. Subscription fees are charged according to the billing period shown at checkout.

You may cancel your subscription at any time. Unless otherwise stated, cancellation prevents future renewal charges and you will retain access through the end of your current paid billing period.

Refunds

Because AriLoom provides immediate access to digital services, subscription payments are generally non-refundable once a billing period has begun.

However, we understand that mistakes and technical problems happen. We may provide a full or partial refund at our discretion in circumstances such as:

• An accidental duplicate charge
• A billing error
• A material technical issue that prevented you from accessing the paid service
• Other circumstances where we determine a refund is appropriate

If you believe you were charged incorrectly or have another billing concern, please contact us within 14 days of the charge.

Nothing in this policy limits any refund, cancellation, or consumer rights you may have under applicable law.

API and Third-Party Provider Costs

AriLoom may allow you to connect your own third-party AI provider or API credentials.

Charges incurred directly through a third-party provider are separate from your AriLoom subscription and are governed by that provider's billing and refund policies. AriLoom cannot refund charges made directly by another provider.

Image Generation and Other Usage-Based Purchases

If AriLoom later offers separately purchased image-generation credits, usage allowances, or other digital consumables, any applicable refund terms will be displayed at the time of purchase.

Unless required by law, consumed digital credits or services are generally not refundable.

Cancellation

You may cancel your AriLoom subscription through your account settings or by contacting support.

Cancellation does not delete your AriLoom account, characters, conversations, worlds, or other stored content unless you separately request account deletion.

How to Request a Refund

To request a refund or report a billing issue, contact the support address listed on AriLoom.com and include the email address associated with your account and enough information for us to locate the transaction.

Approved refunds will be returned through the original payment method when supported by our payment processor.

Changes to This Policy

We may update this Refund Policy as AriLoom's services and billing options evolve. The effective date above indicates the latest version.